No Substitute for Customer Service (2021)
b'When a teacher is out, a substitute to take over for the day isn\\u2019t a given. Many districts have a difficult time keeping a pool of substitutes that\\u2019s adequate to cover all vacancies. Today, we speak with Spring Grove Area School District about how they tackled this problem. With a focus on customer service, here\\u2019s how they built a reputation among substitutes for being a great place to work.'