MSP Radio Ep 124: Client Retention Best Practices for Managed Service Providers
With Valentine's Day just around the corner, you might be thinking about how to "show the love" to your clients. However, client retention is something that you should be focused on throughout the entire year. On this episode of MSP Radio, we chat with Dee Zepf, VP of Partner Success at Continuum about how MSPs can implement strategies and processes that ensure you're keeping customers happy, uncovering their issues and improving client retention rates.