EP067: What Makes An Effective Manager – With Mark Horstmam
Mark Horstman is co-founder of Manager Tools, a management consulting and training firm that regularly consults for and trains managers in Fortune 1000 companies around the world. Manager Tools focuses on helping in managing people for effectiveness. Some of Mark’s clients include Credit Suisse, AT&T, Procter & Gamble, Wal-Mart, General Electric, Intel, Microsoft, Apple, Applied Materials, and Goldman Sachs.
Mr. Horstman is a graduate of the United States Military Academy at West Point (Field Artillery Officer). Following his military career, Mark was a manager and executive in sales and marketing at Procter & Gamble. Prior to Manager Tools, Mark performed Executive Coaching and Consulting as a sole owner for 15+ years.
MANAGER TOOLS
Manager Tools conducts conferences in many countries around the world. These conferences are designed to allow managers and individual contributors to learn, practice, and implement effective management and communication behaviors. Manager Tools has created teachable equivalents to help attendees learn and practice the behaviors that the most successful use. If you are interested in learning more or attending a future conference in your area, you can check out the Manager Tools upcoming conferences page.
Along with consulting and conferences, Manager Tools also offers a Free Podcast that is currently rated one of the top ten business podcasts on iTunes. It is downloaded over 2.8 million times monthly. This is where I first heard about Manager Tools and began to implement the Manager Tools concepts into my management strategy with overwhelming success!
Manager Tools won the People’s Choice Podcast Awards in the business category in 2006, 2007, and 2009. In 2008 it also won the overall People’s Choice category and was therefore ineligible for nomination in 2009 and 2010. It was nominated in 2011, 2012, and 2013.
A separate Podcast Career Tools has been nominated in 2009 in the business category, the first year it was eligible, and won the business category in 2010. It too was nominated in 2011 and 2012
IN THIS PARTICULAR EPISODE YOU WILL LEARN:
Mark shares the premise of Manager Tools and why their model is sought after in business across all industries. Regardless of your job, specialty or industry chances are you’ve had hours of training and education around learning your specific job. Whether you are an engineer learning to pour concrete around rebar, a dental assistant learning how to prepare the doctor's tools, or a stock trader on Wall Street, you have been trained.
Now look at the business of management, no one is trained to be an effective manager. I have my MBA, trust me, this was not part of the curriculum. So what is the role of a manager and how can they get better at the job of managing?
Mark describes the four most important things managers can leverage in order to achieve results and keeping their people:
- Know Your People
- Talk About Performance
- Ask For More
- Push Work Down