#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents
b"Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience.\\nRead the blog - https://go.aws/2Y8ccGG\\nWatch the video - https://bit.ly/2YiOKXB\\nLearn more - https://go.aws/2YmlgrQ"