#454: [Amazon Connect #2] Improving the agent experience
b'Information is the key to empowering contact-center agents to consistently anticipate and resolve customer issues. Their success is your company\\u2019s success. Join Kentis Gopalla, the Global Partner Lead for AWS Contact Center, as he shares the new ways you can ensure your agents have the right information at the right time to keep customers satisfied and loyal.\\nSee the Amazon Connect Partner Page: https://aws.amazon.com/partners/featured/contact-center/ \\nGet the eBook: https://pages.awscloud.com/GLOBAL-partner-DL-contact-center-ebook-2020-learn.html'