Nathaniel Jenkins and Greig Priestley on engaging customers
Sydney Water's Nathaniel Jenkins, Customer Experience Design Lead and Greig Priestly, Innovations Project Manager, Networks Assurance speak to Peter Dredge about the importance of engaging customers around innovation. They discuss the utility's emphasis on customer-centricity and how community forums helped them identify what customers want and how and when they want to be contacted. See omnystudio.com/listener for privacy information.