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Wow, for the first time in my life, I had someone call me "thief," which is totally untrue.  The most important thing is how I reacted to the situation. Because this is my personal business, this could be a dire situation, but based on requests, actions, follow-up and repeating information from this particular client, it's all about how you handle disgruntled clients.

In today's sales podcast, we dive in!

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