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• 3:45 - Ryan asks about Caitlin\\u2019s PhD in Evolutionary Biology and Caitlin shares her stories and journey of how positive reinforcement training began for her.
• 13:35 - Ryan asks how the diverse areas of her knowledge influence and blend into Caitlin\\u2019s current work.
• 17:25 - Caitlin explains with an example how she asks about behaviours using a diagnostic approach when using an online platform.
• 18:35 - Ryan expands the discussion point in relation to online social platform (Facebook) communities and groups and how to approach conversations when emotions are involved.
• 20:20 - Caitlin highlights the importance of highlighting the facts but also acknowledging emotions with human connection and empathy, before moving to the questions to assist with training, behaviour and solutions.
• 23:00 - Caitlin\\u2019s simple recipe to help others with behavioural enquiries on social media
• 25:00 - Caitlin notes the benefit of honest recognition of doing things well, noting courage, bravery and giving compliments to your audience and your team is beneficial.
• 27:35 - Caitlin shares how they manage their Facebook group members, the knowledge that they share and bring, and meeting the goals for being in the groups.
• 31:05 - Caitlin notes her participation rates on the Facebook group and discusses with Ryan how she approaches different cultures, races, ethnicities and wider world topics that may be controversial but may not relate directly to dog training.
• 37:40 - Ryan and Caitlin discuss how she manages the comments and posts that may disagree with the community philosophy or those comments that may trigger a reactive response form members.
• 41:00 - Ryan asks if Caitlin has taken her knowledge of behaviour of all learners and applied a behavioural approach to managing her group members.
• 43:30 - Caitlin describes the effective reinforcers for people that are utilised well on social media.
• 48:45 - Ryan encapsulates the last point in relation to our own training relationships.
• 50:05 - Caitlin shares her recent experience with her new horse and how critical trust can be in the training relationship.
• 53:30 - Caitlin expands how trust builds with people in the interactions on posts in FB.
• 54:40 - Ryan asks when you are using verbal language and the information is met with distrust how does Caitlin manage the defensive responses.
• 59:40 - Ryan asks what Caitlin wants to see happen in the training community over the next 5-10 years and Caitlin talks through some examples of changes that need to be embraced.
• 1:06:05: Caitlin explains where to go to find out more.
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