The New Customer Journey w/ Rod West
Today we have Rod West, President of Utility Operations at Entergy, on the show to talk about two key aspects of COVID-based disruption in the energy space. Initially we dive into resiliency and what precautions are taking place to ensure reliability of power alongside safety of workers. Then we take a look at how the customer journey has been upended by the personal, cultural, and economic impacts of the virus. Music by bensound.com