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The Six Key Questions Whose Answers are Needed to Complete Every Statement or EUO

https://zalma.com/blog 

Every interview is directed toward determining the answer to six questions:

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• Who?
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• What?
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• When?
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• Where?
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• Why
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• How
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These key questions are answered, the professional will know all that  is necessary to decide to agree to or decline to pay a claim. The EUO  can only be a success after all of the six questions are answered fully.

The questions are universal. They are the outline for every EUO. The information needed to make any decision in any EUO situation rests on the answers to the six questions.

No  interviewer who is assigned to take an EUO should think his or her work  is complete until the subject of the EUO has answered all six questions  in detail with follow-up questions called for by each answer.

There  is no better way to ensure the quality of the investigative package  than with clear and detailed interviews. The organizations whose  professionals are good interviewers will save a great deal of money, as  well as time and effort. No professional can call him- or herself a  professional interviewer until he or she has mastered this most  productive of all investigative techniques \\u2014 obtaining complete answers  to the \\u201cwho, what, where, when, why, and how\\u201d questions.