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The role of the interviewer also involves maintaining constant control  of the situation. 

https://zalma.com/blog 

The professional, however, never resorts to bullying  the person interviewed. The ability to remain alert and focus his or her  attention, coupled with a facility for nimble thinking, enables the  interviewer to keep the questions directed at the specific objectives of  the interview, while not in any way limiting the subject\\u2019s willingness  to offer up a fuller narrative.  Some subjects will attempt, for their own purposes, to distract the  interviewer from his or her mission. They may try to deflect difficult,  pointed questions by falling into long narratives containing many  irrelevancies. It is important that the prudent interviewer listen  carefully to even these long off-topic narratives, since they will  potentially provide him or her with many new useful lines of  questioning. The interviewer knows that rambling, drawn-out, divergent  narratives contain indicators that call out for follow-up questions and  inquiries into areas that the person interviewed intended to avoid. A  person who attempts to distract the interviewer in this off-the-cuff  manner will necessarily include within the narrative, for purposes of  adding credibility, much truthful information.  The professional knows how difficult it is for any subject to create, on  the spot, a fully fleshed-out lie. With practiced patience and a  professional attention to detail, the truth can eventually be found. If,  however, the interviewer becomes distracted by these common avoidance  tactics, he or she cedes control of the process to the person  interviewed. A distracted interviewer will pursue the irrelevant and  gain little information; a skilled interviewer will note and absorb  narrative sidetracks, but always retain control by returning the subject  to the relevant points.   The interviewer, although in mid-process, always remains focused on the  objectives of the interview. No amount of obfuscation will move him or  her from those objectives. No amount of deflection will sway him or her  from returning to them. And no number of long irrelevant narratives and  sidetracks will exhaust the interviewer\\u2019s determination to achieve them.   \\xa9 2021 \\u2013 Barry Zalma  Barry Zalma, Esq., CFE, now limits his practice to service as an  insurance consultant specializing in insurance coverage, insurance  claims handling, insurance bad faith and insurance fraud almost equally  for insurers and policyholders. He also serves as an arbitrator or  mediator for insurance related disputes. He practiced law in California  for more than 44 years as an insurance coverage and claims handling  lawyer and more than 52 years in the insurance business. He is available  at http://www.zalma.com and zalma@zalma.com.  Mr. Zalma is the first recipient of the first annual Claims Magazine/ACE  Legend Award.  Over the last 53 years Barry Zalma has dedicated his life to insurance,  insurance claims and the need to defeat insurance fraud. He has created  the following library of books and other materials to make it possible  for insurers and their claims staff to become insurance claims  professionals.  Go to the podcast Zalma On Insurance at https://anchor.fm/barry-zalma;  Follow Mr. Zalma on Twitter at https://twitter.com/bzalma; Go to Barry Zalma videos at Rumble.com at https://rumble.com/c/c-262921; Go to Barry Zalma on YouTube- https://www.youtube.com/channel/UCysiZklEtxZsSF9DfC0Expg; Go to the Insurance Claims Library \\u2013 https://zalma.com/blog/insurance-claims-library/ Read posts from Barry Zalma at https://parler.com/profile/Zalma/posts; and Read last two issues of ZIFL here.