Podcast: These Two Words Are Costing You Money
I am a walking social interaction experiment. I’m out here learning on your behalf. The dumb things I say to people? Research. I only say awkward, insulting, dumb things in the name of science. I’m here in the field doing the dirty work — for you. Mostly, I learn the wrong things to say by saying them. I've learned that “I know” are the two words you don't want to use because I've watched the reaction I get over and over. When I use “I know” as my response my relationship with the other person takes a nosedive. We interact less frequently, I get less feedback, I get very few comments from that person going forward (except behind my back). “I know” is the wrong thing to say.