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Published: June 12, 2019, 3:44 p.m.

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This week, we discuss bias, billionaires & Black Mirror, while our guest, Rafael Smith\\u2014senior product design lead at IDEO, the global design firm whose clients include Apple, Levi\'s, and Planned Parenthood\\u2014explains how we can make our products and services more inclusive, and how to gather information to prototype better human-centered experiences.

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Show Notes:

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Black Mirror \\u201cStriking Vipers\\u201d spoiler: 21:25

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Interview Theme: design, unconscious bias, change, process design, startup, poverty, underprivileged communities

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Emergent Strategy: Shaping Change, Changing Worlds - Adrienne Maree Brown

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