Dr. Kelly Henry is a retired chiropractor turned consultant and coach. He has 20+ years of business experience and had a coach for a majority of that time. We chatted about good coaching, customer service, and providing value. I really enjoyed this interview, and hope you do too!\xa0
In this episode:
Get Dr. Kelly's new book:
Define and Deliver - https://drkellyhenry.com/
I just grabbed it myself! It's only a dollar on Kindle right now. I am excited to dive into it and have Dr. Kelly back on the show in the future.
Note: In this interview my audio was pretty poor quality. This was because of the internet connection I was on at the time. I was at my school but apparently the connection was not strong enough. I will be much more aware of this from now on. I did all I could to equalize the audio and make it sound better. On the bright side Dr. Kelly sounded great, so I made sure to put a lot of him in here.
\xa0Time Stamps:
Intro to Dr. Kelly - 0:50
Why Chiropractic? - 1:30
What He Wishes He'd Known Before Going into Chiropractic - 2:57
Helping Customers Feel Valued \u2013 7:20
Sending Thank-you grams \u2013 10:20
Advice for Discovering your niche \u2013 15:44
Growing All Along the Way \u2013 17:30
Building his coaching business framework \u2013 18:40
The importance of a coach\u2019s vision \u2013 20:16
His Favorite Stat for Improving Customer Service \u2013 24:32
The importance of consistent customer service \u2013 26:39
The best way to grow a business \u2013 28:37
Tools to keep track of his business \u2013 30:00
Memorable Quotes:
"Be the best part of their day"
Be service minded, not sales minded \u2013 14:00
There\u2019s no such thing as failure, there is only feedback \u2013 17:32
Some people live and learn, others just live \u2013 18:00
When emotions are high, logic is low \u2013 22:04
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