Creating A Luxury Customer Experience In Sales with Tatiana Ferreira
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On today\'s show Gina welcomes Tatiana Ferreira, a Growth Excellence Consultant. Corporate & Board Advisor, Global Strategist, and Keynote Speaker, discussing the importance of customer experience in driving transformative change and increasing revenue. She highlights that customer experience is not limited to luxury brands but applies to all businesses. Tatiana emphasizes the value of creating a welcoming and inclusive environment for both employees and customers. She suggests hiring happy employees who genuinely enjoy working with customers. Tatiana also advises companies to establish measurable KPIs to track the impact of CX initiatives and to integrate multiple channels for a seamless customer experience.\\xa0
Connect with Tatiana
Level up with\\xa0Sales Gravy\\xa0&\\xa0Sales Gravy University
Engagement Expert \\u2013 Speaker \\u2013 Sales Trainer \\u2013 Entrepreneur \\u2013 Improv Comic
Gina is a Master Sales Trainer for Jeb Blount\\u2019s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.\\xa0
\\u201cSass without too much crass\\u201d is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.
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