The Essentials: Building and Repairing Trust
b'Trust smooths the way for collaboration, conflict resolution, and influencing. But how do you build this asset? And how do you repair it when you\\u2019ve missed a series of important deadlines or otherwise messed up? Organizational psychologist Ruchi Sinha talks with a listener who\\u2019s struggling to restore skeptics\\u2019 confidence in her and her team. Ruchi shares the three elements of trust and how to convey each one. She also offers advice on what to do if you\\u2019ve failed to acknowledge a broken promise and how to communicate practically when confidentiality prevents you from being totally transparent.'