Social Impact and Sodexo
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Angela Halliday from Sodexo talks to Daisy about how best to measure impact, how to choose what you focus on \\u2013 and whether customers care.\\xa0
And what does it all mean for you? Our key takeaways are:\\xa0
- Make clear commitments where you can get some depth and meet those commitments publicly in order to drive impact
- Don't just measure the easy KPIs - try to measure what matters most to your stakeholders. That might be best tracked as a qualitative, nuanced feeling instead of a ticked box
- We've got to be realistic that most businesses are here to make either a profit or a surplus. That means demonstrating the return on investment of 'social' programmes\\xa0 for the business, for clients, and for communities.
- We cannot look at environmental performance without looking at social. And in doing so, the economic debate almost takes care of itself.
Find the full Sustainability Sentiment Tracker report here: http://www.publicfirst.co.uk/sustainability-sentiment-tracker.html
Find all of our episodes - and full transcripts for each one - at https://www.buzzsprout.com/1121639
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