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b"On today\\u2019s episode we\\u2019re talking to the grandfather of luxury and the man who set the gold standard for treating people like royalty, the founder of the famed Ritz Carlton Hotels, Horst Shulze.\\n\\n We\\u2019ll discuss why a business book on hospitality might just be the greatest etiquette book ever written, and how it\\u2019s impossibly difficult to get thrown out of a Ritz Carlton.\\xa0\\xa0\\n\\n Plus the real story on hotel key cards, making the daily decision to love your spouse, and in depth look why a hotel tycoon is the unsung hero of everyone\\u2019s favorite chicken sandwich.\\xa0\\n\\n For those who enjoyed this interview and would like to learn more, we highly recommend Horst Shulze's new book; Excellence Wins.\\xa0\\n\\n\\n\\n\\n SPONSOR SPOTLIGHT: PLANT PACKAGE\\n\\n\\n Plant Package subscriptions make gardening easy by delivering plants, pots, and soil right to your doorstep.\\xa0\\n\\n\\n\\n In each themed box, they send you everything you need to create a beautiful potted arrangement \\u2013 four fully-grown plants ranging from flowers and foliage to herbs and fruits, a pot, the right amount of soil, nutrients, and if you want \\u2013 a cool accessory. You just assemble with confidence! With Plant Package, the prep work of gardening is done for you!\\xa0\\n Plant Package is perfect for parents looking for a quick, easy, relatively mess-free activity to do with the kids, people interested in gardening who get overwhelmed by all the plant options at garden centers, or anyone short on time (hint: Plant Package only takes about 20 minutes to assemble!)\\n\\n\\n\\n\\n\\n Right now, Plant Package is offering listeners of Welcome Home a FREE first box.\\n\\n\\n Just visit PlantPackage.com/welcomehome to choose a delivery option -- then use promo code WELCOMEHOME at checkout to receive your first box FREE!\\n\\n\\n SPONSOR SPOTLIGHT: CARBONA\\n\\n\\n Carbona is a household brand that\\u2019s been helping people live a life unstained for more than a century (how\\u2019s that for experience!?).\\xa0They are whole-heartedly obsessed with all things clean, so they developed a wide range of solutions, from laundry to carpet care, that deliver impressively tidy results.\\n\\n In addition to being passionate about cleanliness, they are also science-savvy! Each of their products is scientifically-formulated to effectively take on the task at hand.\\n\\n Try any of these great products from Carbona!\\n\\n Color Grabber:\\xa0(Laundry) Keeps clothes looking new longer!\\xa0This allows you to wash mixed-colored laundry loads with confidence and prevents color runs and bleeds.\\n Stain Devils:\\xa0(Laundry) #1 specialty stain remover! So much better than a multipurpose remover. No two stains are alike, so you need to treat the stain with a specific formula.\\n\\xa02 in 1 Carpet Cleaner : Oxy-powered formula with Active Foam TechnologyTM for effective stain and odor removal (takes out everything from mud to wine!) Built-in 2 in 1 brush top tackles stain at the surface AND deep in the carpet fiber.\\n\\xa02 in 1 Pet Stain & Odor Remover : Oxy-powered formula with Active Foam TechnologyTM is engineered to permanently remove pet stain AND odor. It\\xa0also discourages re-soiling\\n Steam Carpet Cleaner : For a full- room deep clean! Remove set-in-soil from carpets and is perfect for high traffic areas. This is safe for all steam cleaning machines\\n Washing Machine Cleaner\\xa0Eliminates washing machine odors and maintains machine parts. Complete with activated charcoal to attract odor-causing residue (first of its kind to utilize activated charcoal!)\\n\\n Use code WELCOMEHOME at Carbona.com to save 20%. Happy cleaning!\\n\\n\\n\\n\\n\\n\\n\\n\\n\\n\\nLearn more about your ad choices. Visit podcastchoices.com/adchoices"