Episode 133 - Grow Your Business and Have More Time Freedom with Virtual Assistants with Selena Thiele
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Selena Thiele is the owner of Office Mercenary Services. With almost 15 years of experience in office administration, Selena oversees the operations and administration of the virtual assistance company which she has owned for three years. She is an expert in virtual assistance services, bookkeeping, and business services and prides herself on connecting small businesses with the help, support, and expertise they need. She and her staff provide a variety of services to businesses to ensure that each project they support is finished properly and followed through with a backup plan in case further assistance is needed. Services provided include providing customer service, email maintenance, voicemail callbacks, data entry, scheduling, bookkeeping, marketing, social media assistance and more.
Office Mercenary Services completes a 4 step process with their clients. A senior administrator meets with clients one-on-one to assess workflow and processes, then pinpoints where a virtual assistant can provide the most benefit and support to the business. This assessment, combined with specific long and short term goals, is used to create a system for their virtual assistant (VA) to follow that meshes with the client\\u2019s workflow when completing tasks. With the data collected during the initial discovery meeting, an on-staff virtual assistant is chosen that best fits their client\\u2019s needs. From there, an introduction meeting is scheduled between the client, their assigned VA, and a senior administrator. A senior VA takes over the tasks for the first week to create processes and put together training documents. The assigned VA is trained on the client\\u2019s specific tasks, with close communication and supervision of the senior VA to make sure everything runs smoothly. Once the VA is consistently handling the tasks independently, they are considered to be in a maintenance mode. Regular check-ins are conducted to ensure tasks are completed in a timely manner, the VA is maintaining a high level of service and to assess any additional needs as goals change and expand.
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