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Published: May 11, 2020, 11 p.m.

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Shaz is looking at the onboarding process and the difference in the expectation gap between what’s promised and what’s given.

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Onboarding a new customer, client, patient or tenant is an important process in any business and in this episode, Shaz explains the detailed process he uses and how getting it right can build confidence, customer relationships, retention and longevity with your customers.

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Shaz is sharing his expertise and experience of how to get onboarding right and make your customer feel they are part of your business family, listen in and enjoy.

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KEY TAKEAWAYS

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• The single most expensive and arduous task any business faces is getting more and new customers, clients and tenants.
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• There can be an expectation gap between what they thought they were going to get and what they got – they are 2 different things
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• when a customer signs up there should be an onboarding program and its length and depth should be determined by the lifetime longevity and value of the customer.
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• if you make them happy and satisfy them then they will be more likely to give a strong and positive testimonial and be happy to recommend you.
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• A good onboarding process helps you to build a strong customer relationship and this will mean retention rates increase.
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• enables you to share relevant information provide good value and upsell because of the strong relationship in place.
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BEST MOMENTS

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‘Haven’t, you had an experience where what you got was very different from what you were expecting?’

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‘If signing up a customer is an expensive process then its important to do everything you can to keep them’

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‘If a customer is happy they will recommend you’

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 VALUABLE RESOURCES

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shaz@aaa-accountants.co.uk

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ABOUT THE HOST

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Shaz Nawaz is a serial entrepreneur; he owns five thriving businesses in diverse sectors.

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Shaz is committed to helping business owners build successful businesses. Having conducted over 3,000 business growth consultation he has helped his clients generate millions in additional profits. His purpose is to inspire business owners to build businesses that are hugely profitable and sustainable.

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He is a huge advocate of having multiple streams of income. He has written a number of business books and regularly contributes articles to mainstream media outlets.

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You can find Shaz on:

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·    Facebook

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·    LinkedIn

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·    Instagram

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·    YouTube.

This show was brought to you by Progressive Media

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