Joey Coleman and Great Customer Experience
b"This week's Wayfinding Growth episode is all about the why, how, who of Great Customer Experience in/for your business.\\nOur special guest for this week\\u2019s journey is none other than Joey Coleman from joeycoleman.com.\\nFirst off before we set sail, you should check out Joey\\u2019s book Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.\\nNavigational Instruments\\nJust like wayfinders have charts, compasses, and chronometers, we want you to have the right tools to navigate yourself & your team to success around customer experience.\\nJoey\\u2019s book, of course, is one of the tools you should check out!\\nTwo big buckets of thought!\\n8 phases your customer journey through\\nAssess\\nAdmit\\nAffirm\\nActivate\\nAcclimate\\nAccomplish\\nAdopt\\nAdvocate\\n*** More Information ***\\nWant to learn more about Impulse Creative?\\nhttps://www.impulsecreative.com\\nWant to learn more about HubSpot?\\nhttps://www.impulsecreative.com/learn/hubspot\\nWant an in-person HubSpot or Inbound workshop?\\nhttps://www.impulsecreative.com/services/hubspot-workshops"