Last week we talked a little about Training, not classes or programs but more about the responsibilities regarding training, I just lived a perfect example of self-education and training us as employees! Welcome back to Warehouse and Operations as a Career, I\u2019m Marty T Hawkins and I appreciate you listening in with us today. So, I\u2019m a bit over booked today and I stopped by a neighborhood restaurant for a quick dinner, pretty good diner like food. So, I\u2019m leaving, carried my ticket up to the counter, my waitress met me there and we exchanged the normal pleasantries of course. I already knew she was new, and she was young, probably her first job, and she\u2019d done really good keeping my tea glass filled and my order was 100% correct. Anyway, my bill was $10.72, I handed her a $10 and a $1 but she accidently punched it into the register as only a $10. Of course, this sent the register into a digital meltdown. She started to give me my change, she knew she owed me some money back but\u2026.yep I witnessed her then go into a meltdown on her own. I wasn\u2019t in a hurry at this point so I stood there nicely waiting on her to realize we were talking about 28 cents. She reached a finger into the penny drawer, oh so close but then she froze. At this point she called over another waitress, she quickly knew what to do and grabbed a calculator! While they were working on putting in $11 dollars, I suggested counting back to $11 dollars, I said you know, say $10.72, grab a penny, 73, grab a penny, 74, grab a penny 75, and a quarter makes 11 dollars. We all 3 laughed, they did wait until they got the answer from the calculator, but we just joked about it. Now don\u2019t get me wrong, I\u2019m not belittling her or laughing at her, I was honestly laughing with her. Waitressing and being a casher is hard work, and it being our first job makes it even harder! What a great training opportunity though, either self-education or maybe the other girl could help her learn to count back change. And shouldn\u2019t her manager have taught her that? I know the register\u2019s today give us the amount of change to hand back, but what if we\u2019ve entered the incorrect amounts like she did or the thing malfunctions or something. There\u2019s my humor for the day I guess, and yes, I do turn everything into a learning moment for myself. Tomorrow I\u2019ll teach someone how to count back change, I bet there\u2019s people in my office that can\u2019t do it even!
\nAnyway, so I was working with social media a lot this week and ran across a few posts that I understood what the individual\u2019s frustrations but for the life of me I couldn\u2019t figure out how they arrived at them. The more I thought about them the more lost I got! The first one was about a young man that worked at a medium sized facility, it sounded like he was an order picker or maybe a selector and he had experience operating a double pallet jack, an electric rider jack. His place of employment was about a 45-minute drive, he liked his position but there was a large facility about 15 minutes from his house that he\u2019d always wanted to work at. I guess they rarely posted any ads or had a hiring now sign out front but to his amazement, they\u2019ed posted a position and he\u2019d gone in and applied. He filled out the application and he was interviewed right then on the spot. He stated that the interview went well, and he had all the experience to qualify for the job. The ad he had answered was for a will call position, pulling small orders for customers to come by and pick up. The applicant would be using an electric rider double pallet jack and needed that experience. The part of the ad he failed to read, or just ignored was that applicants needed to be bilingual. Of course, the hiring agent pretty much stopped the interview once he was asked about the language thing and at that point the gentleman went to social media asking for help, that he\u2019d been discriminated against. O.M.G, the post kind of blew up from that point forward.