United joins corporate culture chaos
b'Taking three days to offer a basic apology to the passenger dragged off a flight suggests deeper problems at the U.S. airline. Poor leadership and processes took a toll on Wells Fargo and Toshiba, too. Executives and boards ignore the lessons of cultural failures at their peril. See acast.com/privacy for privacy and opt-out information.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'