26: Jay Baer Customer Experience + Importance of Criticism
b'Jay Baer, CSP has spent 23 years in digital marketing and customer experience. His current firm \\u2013 Convince & Convert \\u2013 provides digital marketing advice and online customer service advice and counsel to some of the world\\u2019s most important brands like The United Nations, Allstate, Cisco, and Cabela\\u2019s.\\xa0His book, Hug Your Haters, is the world\\u2019s…'