EP09: Pretext Support with Bernardo Retana of Otium Residences
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Bernardo Retana of Otium Residences in Marbella, Spain has a great pedigree of hospitality and finance. But what I like most about his topic here is its unconventionality \\u2014 it\\u2019s innovative in that no one taught him or instructed him to do this. But simple enough that pretty much all of us could do it too.
I was drinking beers with Bernardo in Barcelona, Spain at the KigoWorld event, when he shared the Whatsapp idea. So I asked if we could quickly move rooms and archive the idea for you all to hear.
The concept is to use Whatsapp as a concierge line of communication: to be there for anything the guest may need without necessarily feeling intrusive.
Oh and if you want to innovate like Bernardo, consider a demo with our friends at PointCentral (free HVAC Analytics included from this landing page): https://www.pointcentral.com/vrmb/
Here are some links that may or may not have been mentioned in the show:
https://www.otiumspain.com/residences
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Learn more about the host, visit https://mattlandau.com/
Get marketing strategies for vacation rentals, visit https://www.vrmb.com/
Collaborate with other professionals in https://community.vrmb.com/
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