Using Enablement to optimize business processes
Erin Osman is the Head of Revenue Enablement at Procore Technologies. In this conversation with The Collaborator, Erin explored her thoughts on process optimization, Revenue Enablement, and the importance of frameworks.
Some of the key points worth noting:
1️⃣ Erin's team supports nearly 1000 customer facing teammates with a team of 12 (plus two open headcount).
2️⃣Good reminder that process optimization requires teams to look at qualitative and quantitative insights and maintain a focus on outcomes.
3️⃣You can't boil the ocean. Pick a couple of key priorities and execute on this. If you try to take on too much you will simply do an inadequate job at a lot activities versus doing a great job at 1 or 2 things.