IHTF 2023 - How Accor is addressing its digital check-in
We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?
In our conversation we tackle
- The approach to the guest journey
- Developing the criteria
- Key criteria when identifying the system and functionality
- The value from IHTF
- What we will learn from Roger at the event
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