Hoteliers' Voice S3E4 - How Outrigger Hospitality implemented a data culture
James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season 3 on how to get data buy in and create a data culture across the organisation
Outrigger property blends seamlessly with its unique locale, offering a compelling guest experience with distinctive sense of place. With 38 properties and over 7,000 rooms in operation and/or development, Outrigger is a multi-branded portfolio while also managing properties part of top international hotel brands.
In conversation with James, we discuss:
1. Importance of a data culture
2. Impact on the bottom line
3. Systems for data
4. Culture change and get buyin
5. Identify the right partners
Outrigger uses a number of different solutions including Silverware, Opera PMS, RMS, Datavision, Amadeus Demand360, Duetto, Revinate, ForwardKeys, PowerBI
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