Hoteliers' Voice S3E2 - How Columbia Beach Resort uses digital to augment the luxury experience
We speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury guest experience and digital technologies.
Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star resort offering 169 luxurious suites with distinct Cypriot architecture, an award-winning spa and two pools, and gourmet restaurants, in a stunning location – providing a unique experience.
In our conversation, Monica explains how Columbia Beach Resort provides a unique experience with technology, we explore:
- Why is guest facing tech and digital systems are so important
- The technologies being deployed
- The impact on hotel performance
- Engaging staff
- Identifying the right partners
Systems Columbia Beach Resort uses includes Innspire, Hotel Mobile and Oracle's Micros Fidelio,
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