Hoteliers' Voice S.2 - Future Hotels - Luxury high-end hospitality underpinned by technology
How do you maintain the human-touch in high-end luxury hospitality with digital tools? Sotiris Kopatsaris, CEO & founder Future Hotels and MD, Carpe Diem Santorini explains how technology helps staff to create the magic and authenticity to provide individual experiences to every hotel client protecting experiences that are not disrupted but augmented by technology.
Key points include:
- Evaluating the digital performance of a hotel
- Developing a digitalisation benchmark
- Tools in the tech stack for a high-end luxury hotel
- Identifying core tech partners
- Undertaking a sustainability journey
The tech stack includes MEWS, Siteminder, Atomize, Oaky, The Hotels Network, Juyo Hotel Analytics