Hoteliers' Voice S.2 - Branson Family Retreats - managing hospitality 100% remotely
How do you run two hospitality brands 100% remotely? Tyan MarCink Hammond explains how she has adopted complete digital management of her two brands Branson Family Retreats and Missouri Haus. We learn the tools that she uses to manage 55 rooms across 13 sites - what hotels can learn from vacation rental.
Tyann has hosted over 20,000 guests since 2007 with the growing portfolio of award-winning properties. The tech stack is at the forefront of the guest experience and communications with a digital guidebook, a 14 point pre-arrival communication workflow, and remote property management tools.
Key points include
1. How to target and manage your most valuable guest demographic
2. Making a memorable experience - the importance of the digital guest journey
3. How remote IoT technology can manage properties?
4. What makes a holiday rental property
Tyann is also host of the podcast The Guest Cast, and the Queen of Guest Experience with TouchStay.
- Airbnb profile
- Missouri Haus and Branson Family Retreats direct sites
- My podcast The Guest Cast