Hoteliers' Voice S1E6 – Joe Setchell, A Curious Group of hotels digitalise hotel services and operations
Joe Setchell the Group Marketing Manager at A Curious Group of Hotels talks about new tech being implemented at the four properties in the portfolio: Canal House (Amsterdam), L’Hotel (Paris), Portobello Hotel (London), Cowley Manor (Cotswolds).
We discuss the use of a guest app and how they have used it to digitalise services whilst also integrating Benbria Loop within the app, which enables guests to request a wide range of services with a click including F&B, housekeeping, luggage assistance, hotel transfer etc.
For A Curious Group of Hotels, they recognised the need to digitalise the customer, from ordering to check-ins. As part of the tech change, Joe turned to Criton – however his key concern was “how do we achieve what we want to while preserving our boutique feel…Everyone has a smart phone, so it gave importance of developing the app. By digitalising everything we have the power of using a central system to update a lot of information for guests and add additional services”
Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-joe-setchell-a-curious-group-of-hotels-digitalise-hotel-services-and-operations
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