Confronting the real challenges in hospitality services
Ryan speaks to Zana Devine, a specialist in delivery high quality training in hospitality servicing, guest concierge and team management. In this episode we confront the challenges in hospitality servicing of guests amid gaping shortages of talent and workforce.
With over 25 years of expertise in the hospitality industry Zana has worked with leading brands including Hilton, Intercontinental Hotels & Resorts, Four Seasons Hotels & Resorts, Fig & Olive, to name a few. We look at the challenges managers face, the role of being a leader in a challenging market, the role of technology and delivering quality hospitality experience.
Žana Devine Hospitality is a premium global training and coaching provider specialising in serving the hospitality industry. Dedicated to equipping, inspiring and assembling excellent hospitality teams with a focus on ensuring your team, services and process are exceptionally healthy and ready to give guests the superior experience they deserve!
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