Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard
In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology.
We cover the complexities in technology at hotels including;
- the journey to implementation and adoption
- struggles to maximise the investment
- security risks to consider
- staff usability
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/