Connecting With Employees is the Secret to Managing a Successful Transit Agency
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This week we continue our series focusing on LA Metro with Paul talking with LA Metro COO Conan Cheung. Conan was originally a transit planner and this focus on details and connecting with people gives him a unique approach to managing his agency.
In his discussion with Paul, Conan gets into three issues facing all agencies right now: the transition to zero emissions, improving safety on the system and building a strong workforce. Like many previous guests and agencies, Conan talks about LA Metro\'s pragmatic approach to zero emissions. You can\'t go all in on one type of solution; diversity is essential to a well-rounded zero emissions fleet.
LA Metro is no stranger to the challenges of crime, homelessness, and drug use on its system. Knowing you can\'t police your way out of the problem, LA Metro\'s approach has focused on ways to discourage unwanted behaviors like lightening and controlling access to parts of stations.
Finally, Paul and Conan get into managing the over 10,000 people who are part of the operations workforce. From his experience working with communities as a transit planner, Conan visits all of his 10 divisions to learn exactly what his people need and want. To ensure he has enough staff, LA Metro has started one day hiring fairs where someone can apply for a job in the morning and leave with a preliminary offer in the afternoon. These hiring blitzes have been so successful at getting new employees, they have to slow down so they can catch up with people finishing their training.
Also on the show, Mike Bismeyer talks about a recent leadership conference where leaders shared the things they do outside of work to help the community. From volunteering at animal shelters to helping veterans, mentoring young to people to just being part of the community, these leaders showed that not only is kindness cool, sharing these acts of kindness helps build a stronger team.
Next week on the show, we have Alex Esposito, Co-founder and CEO of Circuit, talking about targeted microtransit to get people out of cars and onto public transport and Marinma Dorado on matching what you love to do with the work you choose to do.
If you have a question, comment, or want to be a guest on the show, email us at info@transitunplugged.com.
Transit Unplugged is presented by Modaxo. Modaxo is passionate about moving the world\'s people, and we\'re passionate about telling the stories of the people who make it happen.
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(00:00) Conan Cheung COO LA Metro
(00:39) Interview with Conan Cheung, COO of LA Metro
(30:40) Mike\'s Minute with Mike Bismeyer
(32:10) Coming up next week on Transit Unplugged
Next week Alex Esposito, Co-founder and CEO of Circuit, and Marinma Dorado, Founder of Mindset Results.
Chapters, images & show notes powered by vizzy.fm.
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