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\\u201cWe are social creatures. We are going to go back to the offices. So, the next twelve months for me will be spent planning for that increase in patronage. [I will be looking for] ways to run the timetable better, provide a better customer experience, and ensure the public that our transit is safe to travel on.\\u201d

On this episode of Transit Unplugged Magda Robertson, General Manager at Torrens Connect, joins Paul Comfort from Australia to discuss careers, goals, technology, and predictions for the post-COVID world. Plus, find out how transit agencies can adapt to changing ridership trends by appealing to a specific demographic \\u2013 families!

Kicking the discussion off, Magda explains how 9-11 served as her impetus to transition out of law enforcement and into public transit. Since that time, Magda has been a devoted leader in both the public and private sectors of public transportation, with her most recently overseeing the service delivery of tram and bus operations in Adelaide Metro\\u2019s dynamic operating environment. This experience informs the rest of the discussion which touches on the agency\\u2019s goals for the future, the role of technology in transit, and increasing ridership at this stage in the pandemic and moving forward.

To learn more about the important work Torrens Connect is doing in Australia, check out their website.