Tipping Culture is Changing. Heres What You Need to Know.
b'We\\u2019re being asked to tip more \\u2013 and in more places \\u2013 than ever before in America. And surveys show we\\u2019re annoyed and confused by \\u201ctipflation\\u201d and \\u201ctipcreep.\\u201d What are the rules in this new tipping culture? How much is expected when you\\u2019re ordering food at the counter and that screen pops up asking for a tip? What\\u2019s that money for? And is it okay not to tip in those cases? \\n\\nIn this episode of Top of Mind, we\\u2019ll explain why tipping culture is changing in America and what it suggests about us, as a society. Because it\\u2019s not just about the money. It\\u2019s about how we value the people doing really personal things for us; people who are often strangers of a different social status. We\\u2019ll hear from both sides of the counter \\u2013 a confused customer and a food service worker who\\u2019s spent her entire career working for tips. We\\u2019ll meet the owner of a pizza restaurant in Brooklyn who tried to eliminate tips and failed. And the researcher known as \\u201cAmerica\\u2019s tipping expert\\u201d will explain the perfect storm that led to this tipping point and what to do next time you\\u2019re asked to tip.\\n\\nPodcast Guests:\\nMatt Johnson, Top of Mind listener from Texas\\n\\nJaime Wilson, behind-the-counter worker, food blogger and self-employed baker\\n\\nMike Fadem, owner and founder of Ops and Leo, pizzerias in Brooklyn, New York and drummer for The Jealous Girlfriends\\n\\nMichael Lynn, professor of consumer behavior and services marketing at the Cornell University School of Hotel Administration'