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Published: Sept. 18, 2019, 7:52 p.m.

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Welcome back to another episode of Tile Money,

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Tile Money is brought to you by the NTCA

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This episode is sponsored by Laticrete

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In today\\u2019s episode, Ben Santos and I discuss what to do with the phone calls once they start rolling in.

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We discuss why qualifying questions are so important and why you should have them prepared and practised.

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• 1:20 Industry News Sponsored by NTCA
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"Members of the NTCA have expressed their interest in the association offering benefits programs such as 401K, dental, vision and health insurance.

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Effective August 2019, NTCA is very pleased to offer a comprehensive, high quality benefits

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platform to members in good standing.

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This is a great tool for recruiting new talent to your company.

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You can select medical, dental, vision, life and disability benefits as well as supplemental benefits and Lifestyle products. There are no eligibility restrictions or minimum participation.

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Go to www.tile-assn.com for information on the NTCA Sponsored Health, Life, Dental Programs and more."

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Enjoy this episode!

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• 30:40 Tile Money Tip: Ron and I are discussing the 5 Core concerns of negotiations.
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Last week we spoke about appreciation and today we are discussing the 2nd Core Concern of Negotiation, Autonomy.

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Autonomy is the capacity to make an informed, uncoerced decision.

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We want to inform our potential customers, giving them options and respecting their choice.

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This episode of Tile Money is brought to you by the National Tile Contractors Association and Sponsored by Laticrete International.

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https://laticrete.com/

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https://www.tile-assn.com/#

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