EP 028: Good Customer Service vs. Bad - a How To
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We\\u2019ve all had bad customer service experiences (I had a doozy last week which was actually the inspiration for today\\u2019s podcast), and I believe most of us strive to give really GOOD customer service\\u2026 but when it comes down to it, what does that mean? Giving your work away? Freaking out if you haven\\u2019t heard back from a client that they\\u2019re thrilled? Letting pushy clients walk all over you? No, no, and heeeelllll no.
Today I\\u2019m teaching how the best defense against a problem is a good offense, and a five step approach to managing problems when they do arise (as they always will).
Show notes: https://www.thiscantbethathard.com/podcast/028
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