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With lockdown measures easing but consumer confidence still shaky \\u2013 the most effective way of trading is still online and forever growing, with 17.2million consumers \\u2013 now pledging to now shop solely online. Pressures are now on retailers to get as much done before their peak periods as possible \\u2013 with new functionality and friction-less checkouts.

Sr. Director, Global Service Delivery at Tacit Knowledge, Ed Perchick, discusses what eCommerce businesses can do to get ready for peak.