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In today\\u2019s episode, I chat with Jonathan Shroyer, a San Mateo, CA-based Chief Customer Experience Innovation Officer, at Arise Virtual Solutions Inc., a disruptive technology platform connecting the world\\u2019s biggest brands with a previously untapped network of small business owners and their agents. Prior to this, he held roles with Microsoft and Kabam.

Jonathan\\u2019s mantra as a leader is to dream big and go forth to achieve what others say is not possible. The future is built by those that say how can it be done and adapt Nelson Mandela\\u2019s \\u2018Win or Learn\\u2019 philosophy. The results speak for themselves, as Jonathan has been recognized by the Wall Street Journal with a Lifetime Achievement Award, by Forbes and Fortune USA as one of the Top CX Professionals of 2022

Given the depth and breadth of his experiences, it was rather predictable that we discussed the future of work. And I was particularly interested in Jonathan\\u2019s take given the diversity of organizations he\\u2019s supported. We also tackled customer experience, and more broadly, its intersection with employee experience.\\xa0

I\\u2019ve been saying for years now that a merger between Marketing and HR is in the not-too-distant future. The melding of inside and outside voices necessary to ensure organizations not only talk the talk, but walk the walk.\\xa0

It was such a pleasure connecting with Jonathan. And I hope you enjoy it.\\xa0

Jonathan Shroyer

Jonathan\\u2019s mantra as a leader is to dream big and go forth to achieve what others say is not possible... The future is built by those that say how can it be done and adapt Nelson Mandela\\u2019s Win or Learn philosophy. This has never been more evident than in co\\u2014founding of Officium Labs, which Arise acquired in 2021. Jonathan also believes actions speak louder than words.

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Thinking Inside the Box

Constraints drive innovation. We tackle the most complex issues related to work & culture. And if you enjoy the work we\\u2019re doing here, consider giving us a 5-star rating, leaving a comment & subscribing. It ensures you get updated whenever we release new content & really helps amplify our message.

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Matt Burns

Matt Burns is an award-winning executive, social entrepreneur and speaker. He believes in the power of community, simplicity & technology.

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