Customer Experience Challenges During COVID19 with Annette Franz - CEO, CX-Journey Inc.
b'
In this episode, I chatted with Annette Franz, CEO, and Co-founder of CX-Journey Inc.
Topic: Customer Experience Challenges during COVID19
Every organization is struggling with delivering the best experience for their customers during this pandemic. Annette shared her perspective on how organizations can still deliver a good experience to their customers by focusing on them effectively.
Discussion Topics
- How organizations can make CX their key differentiator now?
- Annette\'s advice to organizations for delivering an optimal CX
- The role of employee engagement and morale on CX during tough times like these
- Specific use cases of Digital Transformation on CX
- And more.
For more such episodes, follow The Thrifty Marketer Podcast at https://bit.ly/2EN15cJ
For SMB Marketing tips, visit https://bit.ly/3hHaj8V
Hosted on Acast. See acast.com/privacy for more information.
'