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In this episode of The Thoughtful Entrepreneur, your host Josh Elledge talks with Doug Noll, a former attorney and an executive consultant coach.

As a lawyer, Doug Noll shares his experiences of exposure to the world\'s most notorious people. Yet from these experiences, he discovered the secret sauce to resolving human conflict \\u2013 the ability to listen through emotions. According to him, what he discovered in 2005 is unlike any other theory once taught in homes and classrooms. Through years of research and experimentation, Doug Noll discovered that humans are primarily emotional beings and that 90% of what we communicate is based on emotions. When conflicts arise, validation of emotions is important, which can be achieved through listening.

Doug has had years and years of research, studying different theories and teachings about listening in relation to conflict resolution and found that none of them are true. He developed a process in which this skill can be easily learned, which he urged people to take an interest in. Doug said that in as little as 46 weeks, people can master the skills, which he says would be life changing.

Since then, Doug has practiced and applied the skill in many different settings, including prisons, businesses, organizations, and even conventions. He points out that listening to someone\'s emotions can transform people into powerful peacemakers. Doug considers it a fundamental life skill. He added that no matter how intense the situation, it is possible to instantly calm people down and achieve resolution when the right listening skills are applied.

Key points from the Episode:

• The importance of cultivating our listening skills
• The concept of listening to emotions for validation
• Learning how to invalidate emotions

About Doug Noll: Doug Noll talks and teaches people how to solve difficult, unsolvable, and highly emotional problems. He was a business and commercial lawyer for 22 years before turning to leadership development, problem solving and peacemaking. He is a senior consultant at Mobius Executive Leadership and maintains a high-level mediation and arbitration practice.

For his groundbreaking work, Doug Noll has been voted one of America\'s Top Lawyers since 2005 by US News & World Report and has been recognized since 2006 as a Northern California Super Lawyer. He is referenced in the Who\'s Who of international commercial mediators. He was honored as Lawyer of the Year in 2014 by Best Lawyers in America. In 2014, Doug received the Purpose Prize Fellow award from Encore.org. In 2018, Doug was named Distinguished Neutral of the Year by the National Academy of Distinguished Neutrals.

Along with his colleague Laurel Kaufer, Doug Noll was named California Prosecutor of the Year in 2012 for their Prison of Peace pro bono project.

Doug Noll is the author of De-Escalate: How to Calm an Angry Person in 90 Seconds or Less (Simon & Schuster, September 2017), which won the 2017 Book Excellence Award.

Additionally, Doug Noll is the author of Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts (Prometheus Books, April 2011), winner of the International Peace and Justice Book Award from the Institute for Conflict Prevention and Resolution (CPR) for 2011, Sex, Politics & Religion at the Office: The New Competitive Advantage (Auberry Press 2006), with'