Episode 045: SugarCRM Defines the New CRM Generation

Published: Nov. 10, 2006, 11 p.m.

This week The PMO Podcast™ Featured Story presents, “SugarCRM Defines the New CRM Generation”, an interview with John Roberts, CEO of SugarCRM, presented by Mark Perry (about Mark), host of The PMO Podcast™. Today, we have with us Mr. John Roberts, CEO of SugarCRM, the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. John discusses where CRM is going, what are the CRM generations, and what exactly commercial open source software is.

The PMO Podcast™ Points Memo advises, “Make Your Project Managers Life Long Learners." What is Lifelong learning..? For many, Lifelong learning is more attitudinal than prescriptive; it is the idea that one not only can and should be open to new ideas, skills or behaviors, but that one should embrace and seek out these things. Lifelong learning is applicable professionally, and personally, and is the process of acquiring and expanding knowledge and capabilities to foster well-being. It goes beyond simply getting a professional credential, like a PMP, or attending seminars and meetings to gather up requisite PDU credits to maintain a credential.

The PMO Podcast™ Mailbag responds to a listener question regarding things to watch out for when establishing PPM as a discipline.

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