Jeanne Bliss- Chief Customer Officer 2.0: Your Customer-Driven Growth Engine
b"Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss\\n\\nThis on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Jeanne Bliss. The original live interview was 5/22/15.\\n\\nChief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever.\\n\\nYou\\u2019ll learn the five key competencies embraced by world-class leaders and the role of the Chief Customer Officer in uniting the organization to build and embrace these new competencies.\\n\\nAfter 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.\\n\\nHer website is http://www.customerbliss.com/\\n\\nTo order the book click HERE\\n\\nFor more information about the Executive Girlfriends' Group see: http://www.executivegirlfriendsgroup.com"