364 In the Trenches with Hank Ebeling: Service That Members Love
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Hank turns up the heat on the customer service and customer experience. By making a few small changes, to your level of customer service, your club can crush the competition! Follow along for Hank\\u2019s 14 service points and a \\u201chow-to\\u201d guide on implementing them. Plus, Hank explains the definition behind \\u201cSurprise and Delight.\\u201d
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