273 Group Fitness Success in 2020 with Emma Barry and Tracy Minnoch-Nuku
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Emma Barry consults to the fastest-growing segments in the sector: boutique studios, budget clubs, digital workouts and fit-tech start-ups and Tracy Minnoch -Nuku \\xa0has grown up in the fitness industry, from starting as an 18-year old \\u201caerobics\\u201d teacher through to managing personal training and group training teams in New Zealand.
In this episode they join us to discuss 3 key metrics we should improve around customer service, Action steps to achieve the result for each metric, Tips to remain focused on your New Years customer service resolution
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