b'It doesn\\u2019t feel like they listen. In fact, we have pretty visible evidence that they don\\u2019t. We tell them not to do this or that and then we watch them do that exact thing. We warn them, remind them, advise them\\u2026and then they come to us crying or complaining or in trouble, having heeded none of that guidance.So you can be forgiven for missing the fact that not only are they listening to what you say, but that your words have an enormous effect on them. So much so that you have to really, reall...'