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Professional Follow-Up has 2 categories of failure:

1)You don\\u2019t follow up/ i.e., you quit.
2)You follow-up in the wrong way

The professional will always remain professional. The customer should always feel good at the end of your call. Here are 5 rules to remember:

Always be Professional
Always Make Them Feel Good
Always Agree
Always Offer Another Service
Always Use a Tag