'Sorry, all our agents are busy right now'
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Why does it seem so hard to contact a business these days? It's almost like they deliberately hide their phone numbers from us. When we do manage to ring, they often make us sit through an endless list of 'caller options' before allowing us to speaking to anyone. Are they deliberately trying to dissuade us from getting in touch or are we expecting too much too soon from customer services? Evan Davis speak to the people managing our calls.
Guests:\\nLeigh Hopwood: Chief Executive of the Call Centre Management Association\\nDave Mills: NHS specialist at EVAD\\nTim Callington: Director of technology firm Flipside
Producer: Nick Holland\\nStudio Managers: James Beard & Rod Farquhar\\nProduction Coordinators: Siobhan Reed & Iona Hammond\\nEditor: Hugh Levinson
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